Frequently asked questions
Straight answers, with sources. If your question is not here, ask us.
The basics
What is website accessibility?
A site that people with disabilities can use: blind people with screen readers, people who use only a keyboard or voice control, people with low vision who zoom in, deaf people who need captions, and people with cognitive disabilities who need clear structure and language.
Is an accessibility widget or overlay enough?
No. A widget adds a toolbar on top of the site and leaves the barriers in the code.
The US FTC required one overlay vendor to pay $1 million over claims that its tool could make any site WCAG-compliant. FTC
Then why does this site have an accessibility menu?
It is a comfort tool: some people like to enlarge text, change contrast or stop animation with one click.
It is also a live demo of the menu you can add to your own site as a paid add-on.
It is not what makes this site accessible, and the site works fully without it. See how it works
Do you fix the code, or add a script on top?
We fix the code itself.
The barriers are repaired in your site’s own theme, templates and content, not hidden behind a menu or an overlay.
What we fix:
- Color contrast
- Alt text for images and icons
- Headings and page structure
- Keyboard access
- Forms: labels, required fields, errors
- Visible focus
- ARIA names, roles and states
- PDFs and documents
- Captions and transcripts
- Zoom, reflow and touch targets
Will my site look different afterwards?
Usually not. Most fixes are invisible: names, labels, structure, focus.
Where a design choice is itself the barrier, such as pale text, we propose the smallest change that passes and agree it with you first.
The law in the US
Does the ADA apply to my website?
The Justice Department says Title III applies to the websites of businesses open to the public. ADA.gov
Which standard should I follow?
There is no detailed technical rule for businesses; the Justice Department points to WCAG as guidance.
The 2024 Title II rule for state and local governments uses WCAG 2.1 AA (its compliance dates were extended in 2026 to April 2027 and April 2028), so that is what we work to, with WCAG 2.2 checks where they apply. ADA.gov: Title II rule
Can you make my site fully ADA compliant?
No. Nobody can honestly promise that.
Sites change, standards are interpreted by courts, and third-party parts are outside anyone’s full control.
What we do commit to is scoped and in writing: at delivery, every page in your report meets each WCAG 2.1 AA criterion we tested, and if one is found unmet we fix it free.
It is not a promise of protection from claims or lawsuits.
Who is responsible, me or my web developer?
The business that operates the site and serves the public through it.
You can agree with your developer who does the work; check how that applies to you with a lawyer.
Do I need an accessibility statement?
It is not a named legal requirement for US businesses, but it is good practice: it tells visitors what you made accessible, the standard you work to, and how to report a problem. We draft it with you.
I received a demand letter about my site. What now?
Act quickly and talk to a lawyer. We can scan and fix the site on a short timeline where the scope allows.
Will you guarantee that I won’t be sued?
No. Nobody can honestly promise that.
Sites change, standards are interpreted by courts, and third-party parts are outside anyone’s full control.
What we do commit to is scoped and in writing: at delivery, every page in your report meets each WCAG 2.1 AA criterion we tested, and if one is found unmet we fix it free.
It is not a promise of protection from claims or lawsuits.
Is this legal advice?
No. We are an accessibility service, not a law firm.
For legal questions about your business, speak to a lawyer.
Easy to miss
Do PDFs and documents need to be accessible?
Yes. They are part of your site’s content, and WCAG applies to them too.
We fix them or turn them into accessible pages.
My contact form is old. Does it count?
Yes.
Its age does not matter: if customers use it to reach you or get your service, it has to work for them.
What about maps, booking or payment from another company?
If customers need a widget to book or pay, it is part of your service in practice.
We test it and suggest alternatives if the vendor’s part is the barrier.
Do my videos need captions?
Captions help everyone, and WCAG requires them for recorded video at level A (success criterion 1.2.2). A transcript helps too. WCAG 2.1
We fixed the site last year. Are we done?
Not necessarily.
New pages, plugin updates and redesigns bring barriers back, and the duty applies to the site as it is today.
Re-check after significant changes, or add ongoing monitoring.
Someone complained about my site. Do I have to respond?
We recommend responding promptly.
Fix the problem, offer another way to get the service in the meantime, make sure your statement explains how to reach you, and talk to a lawyer about your specific situation.
Process and timing
How long does it take?
It depends on the size of the site and what we find. The quote states a clear timeline.
Which platforms do you work with?
WordPress, Wix, Shopify and custom code.
Closed platforms limit what can be changed; when that happens we say so in the report.
What do you need from us?
Very little, because we do the work.
Admin access to the site (a staging copy is best), someone who can answer content questions, and a list of the third-party services you use.
How do you test beyond the automated scan?
We run the automated scan across several tools.
We also check what a screen reader receives from the site (labels, headings and component names), test with a keyboard and confirm the focus indicator stays visible, and check pages at 200% zoom and on small screens.
What exactly do you commit to?
At delivery, every page in your report meets each WCAG 2.1 AA criterion we tested. If one is found unmet on those pages, we fix it free.
Our target is WCAG 2.2. The minimum we commit to is WCAG 2.1 Level AA.
What the commitment covers, and what it does not:
- It covers the pages listed in your audit report, as they are on the delivery date.
- Pages we did not audit are not covered.
- Changes made to the site after delivery are covered only under the subscription or the re-fix terms in your quote.
- It is a promise about our work. It is not legal advice, and it is not a promise of protection from claims or lawsuits.
What happens to the fixes if we stop working with you?
They stay. Every fix lives in your own code, and you get a log of every change.
If an issue we fixed comes back within two months of delivery, we fix it again for free.
If it came back because the site was changed after delivery, the re-fix is covered under the subscription or the re-fix terms in your quote.
What do I get at delivery?
An updated report with your site’s score, the number of remaining errors and a dated log of every fix. In the re-test, we run the automated scan again across several tools, check what a screen reader receives from the site (labels, headings and component names), and confirm the focus indicator stays visible during keyboard navigation.
Plus your accessibility statement, written for you.
Do you make mobile apps accessible?
We focus on websites. Ask us about apps and we will tell you honestly whether we can help.
Pricing and payment
Why is there no price list?
For audits and fixes, because sites differ too much for one price to be fair.
The site scan shows how many issues an automated check finds, and the personal quote is based on that and on your site’s scope.
What sets the price?
The number of pages and templates, the number and severity of issues, the platform, documents and PDFs, forms, third-party components, and whether you want ongoing monitoring.
What does a quote include?
One clear price for the audit, the fixes, a re-audit with an updated score and error count, and your accessibility statement.
If your site changes often, it can also include ongoing monitoring: scheduled re-scans, fixing anything updates bring back and keeping your statement current.
The price is based on the scan findings and your site’s scope.
Do I need ongoing monitoring?
If your site rarely changes, or your team will look after accessibility itself, usually not.
If you add pages, products or campaigns often, monitoring keeps the work from being quietly undone.
Is there a minimum period for monitoring?
If your quote includes monitoring, the minimum period is stated in it, together with how the plan ends after that period.
Is the accessibility menu included?
No. It is a separate, optional add-on with a fixed price: $99 setup plus $12 a month, or $169 a year, setup included.
It is a comfort tool for visitors.
It does not make a site compliant and does not replace an audit and fixes.
How much does the site scan cost?
The scan report costs $29, with no obligation to order anything else.
It shows the number of issues an automated check finds.
It is a starting point, not a full audit.
How fast do I get the scan report?
Within one business day of payment, by email.
We run the scan, check the results and send you the report.
You do not need to do anything after paying.
How do I pay for the scan?
Send the scan form. We reply by email with a payment link, and we run the scan once it is paid.
The site does not take payments itself.
How do I get a quote?
Through the quote form, by email at wideopendigitalteam (at) gmail.com, or by phone at +972-54-660-7314.
How do payments work?
The payment terms for each option are written in the quote, and our terms of service apply. Terms of service
This site and your data
What happens to what I send in a form?
The forms on this site open your own email app with the message filled in; nothing is stored on our site.
We use what you send only to reply and prepare your quote. Privacy policy
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